Return & Refund Policy

1. Eligible for Refund

• •Not delivered: The product, license or service was paid for but not delivered within the delivery time stated below.
• •Duplicate or wrong payment: The same invoice was paid more than once, or an amount higher than the invoiced amount was charged.
• •Cancellation before work starts: The order is cancelled in writing before the license is activated or before project work has started.
• •Not as described: The delivered product materially differs from the agreed quotation or specification and we are unable to fix it within the warranty period.

2. Not Eligible for Refund

• •Software licenses or subscriptions (including WizzenAI) that have already been activated or used.
• •Project milestones that have been delivered and accepted by the client.
• •Third-party costs paid on the client's behalf (domains, hosting, app store fees, paid APIs).

3. How to Request a Return or Refund

Email [email protected] or call +880-1796-109979 within 7 daysof payment with your invoice number, transaction ID and the reason for the request. Since our products are digital, a "return" means we deactivate the license or stop the service; nothing needs to be shipped back.

4. Refund Timeline

Once a refund is approved, it is processed within 7–10 working days. The money is returned to the original payment method (card, mobile banking or bank account) used at checkout. Your bank or mobile financial service may take additional time to show the amount in your account.

5. Delivery Time

• •Inside Dhaka: within 5 days of payment.
• •Outside Dhaka: within 10 days of payment.

Software products and licenses are delivered by email, download link or account access. Custom development work follows the milestone dates in the signed quotation.